Return & Exchange Policy

Fohogo ensures a hassle-free procedure to the consumers, where they can buy the products with trust and confidence. In case the product/color received by the customer is other than the product/color ordered or if there is any manufacturing defect, the customer can contact the customer care within 7 days of order receipt and apply for an exchange of the item without any delay. The brand expects the consumers to return unused, unworn, unwashed and undamaged products in original packaging along with the original invoice. Our partner courier shall collect the article from the customer. After receipt of the product, the company will verify the piece and dispatch the correct product.

RETURN & REFUND policy

If the customer is not satisfied with the order they have received, they can apply for a return by talking to our customer care executive with the reason for return within 7 days of order receipt of the product. The customer will have to courier the product in unused, unworn, unwashed and undamaged condition in original packaging along with the original invoice to the companies head office –

Fohogo TEXTILES PVT LTD

A-45, WAZIRPUR INDUSTRIAL AREA, DELHI 110052

If the piece matches the reason for which the return is made, the company will reimburse the customer as per below refund policy and Terms & conditions:

Two major terms and conditions, for the return and refund policy, are:

Goods sold at discount (“Sales Event”) 

A product on sale shall be available for a limited duration of time, at a discounted price. Return/refund of any products sold through sales will not be applicable for either exchange or return.

Refund Clause:

Refund will be made in the following ways:

Contact the Customer Care department (08287831947) to get details of the refund policy.

If the payment was done by Credit Card or Net-Banking, the money will be refunded to the Credit Card or Net-Banking account.

If the payment was made by Cash on Delivery, a cheque will be sent.

Customers must allow 10-15 business days after receiving the product for any refund to appear on their credit card account. Depending on the policies set by an individual credit card company, it may take additional 2-10 business days after their credit is applied to the account. If the order was placed using COD, the cheque will be dispatched within 10-15 business days. Cheques will only be sent to the billing address of the customer.